FAQ

FAQ

    About Our Facility

  • What is the capacity of the rooms?
    ・Mt. Fuji View: 2 ~ 6 people

    ・Mt. Fuji View Hammock: 2 ~ 10 people

    ・Mt. Fuji View Deluxe Suite: 2 ~ 10 people

    ・Forest Garden: 2 ~ 6 people

    ・Dog Suite【Dog-friendly】: 2 ~ 6 people

    ・Dog Hammock【Dog-friendly】: 2 ~ 6 people

    ・Dog Garden【Dog-friendly】: 2 ~ 6 people
  • How many beds are there?
    ・Mt. Fuji View
    Single bed × 2
    Double bed × 1
    If you are a group of 5 or more, we will provide an extra bed.
    *If you are a group of 4 or fewer and require an additional bed, an extra fee will apply.

    ・Mt. Fuji View Hammock
    Single bed × 4
    Double bed × 1
    If you are a group of 7 or more, we will provide an extra bed.
    *If you are a group of 6 or fewer and require an additional bed, an extra fee will apply.

    ・Mt. Fuji View Deluxe Suite
    Single bed × 4
    Double bed × 1
    If you are a group of 7 or more, we will provide an extra bed.
    *If you are a group of 6 or fewer and require an additional bed, an extra fee will apply.

    ・Forest Garden
    Single bed × 2
    Double bed × 1
    If you are a group of 5 or more, we will provide an extra bed.
    *If you are a group of 4 or fewer and require an additional bed, an extra fee will apply.

    ・Dog Suite【Dog-friendly】
    Single bed × 2
    Double bed × 1
    If you are a group of 5 or more, we will provide an extra bed.
    *If you are a group of 4 or fewer and require an additional bed, an extra fee will apply.

    ・Dog Hammock【Dog-friendly】
    Single bed × 2
    Double bed × 1
    If you are a group of 5 or more, we will provide an extra bed.
    *If you are a group of 4 or fewer and require an additional bed, an extra fee will apply.

    ・Dog Garden【Dog-friendly】
    Single bed × 2
    Double bed × 1
    If you are a group of 5 or more, we will provide an extra bed.
    *If you are a group of 4 or fewer and require an additional bed, an extra fee will apply.
  • What time is the check-in and check-out?
    Check-in: 3 p.m. ~ Check-out: ~ 10 a.m.
  • What payment methods do you accept?
    We accept cash and various credit cards.
  • Is there a cancellation fee?
    27 days before: 50 % 7 days before: 100 %
  • Is it dog-friendly?
    There are dog-friendly rooms, such as Dog Suite, Dog, Hammock and Dog Garden.
  • How many dogs is it possible to accommodate?
    We can accommodate up to 5 dogs for Dog Suite, Dog Hammock and Dog Garden, regardless of the breed.
    *Please contact us in advance if you would like to bring 3 or more large dogs.
  • About Amenities and Equipment

  • What amenities do you have?
    Pajamas (for adults), towel set (bath towel・face towel), shampoo, hair conditioner, body wash, hand soap, toothbrush and face wash.
    *Please note that we do not have pajamas for children.
    *We prepare razors, hair brushes, cotton swabs, cottons and makeup removers at the administration building. Please let us know if you need anything when checking in.
    Please check out the details on the Room page “Guest Room Details.”
  • What equipment do you have?
    Guest room open-air bath, BBQ gas grill (4,000 yen), microwave (shared at the administration building), refrigerator, electric hot water dispenser, hair dryer, frying pan, dishes, tongs and heat-resistant gloves.
  • Is there a parking lot?
    Yes. We have a free parking lot which is about a one-minute walk (100 m) from our facility.
    There is no problem for parking several cars.
    It is also possible to come to our facility and unload baggage in your room before parking your car.
  • Can I do a bonfire?
    Yes. You can do a bonfire in any rooms you choose. Please use an equipped fire pit.
    *Please note that bonfires are until 9 p.m.
  • About Meals

  • Is it possible to bring ingredients?
    Yes. You can bring your favorite ingredients and enjoy your original BBQ!
    *If you choose the Sudomari plan and want to have a BBQ, please choose a “BBQ grill” from Options.
  • Is it possible to bring a BBQ stove?
    I am afraid it is not allowed to bring any fire-causing devices. Instead, you can use a provided BBQ gas grill.
  • Are there nearby convenience stores and supermarkets?
    LAWSON Yamanakako Ishiwari: 2 mins by car
    Ogino Yamanakako: 13 mins by car
    7-Eleven Yamanakako Hirano: 5 mins by car
  • Is it possible to accommodate food allergies?
    We will accommodate food allergies as much as possible. Please contact us by email.
  • Others

  • Are fireworks allowed?
    Only handheld fireworks are allowed. We will guide you to the designated area during check-in.
    *Skyrocket fireworks, fountain fireworks and other non-handheld fireworks are prohibited.
    *Please note that fireworks are permitted until 9 p.m.
  • Is it possible to bring and use bath bombs and bath salt?
    I am afraid it is not allowed because it can lead to the potential risk of clogging pipes or causing dirt.
    Our baths use hot spring water, so please enjoy the local hot spring water here.
  • Are reservations required for “food” activity experiences?
    You can enjoy without prior reservation.
    Pizza set, smoker, and vegetable marche are available in your room.
    You can also bring your own favorite ingredients.
  • Is there a fee for the “food” activity experience?
    Enjoy free of charge.
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